If you’ve ever administered an employee survey, then you’ve no doubt spent the ridiculous amount of time and effort it takes to administer and create all of the reports. And spent many a night lying awake, hoping for a resolution to come swiftly before the morning, but it never does. If you don’t do employee surveys or don’t need to listen to the employees in your organization, you probably have no idea what I’m talking about, so move along. There’s nothing to see here.
Alright, now that they’re gone, I’m going to be frank with you all. I have a love-hate relationship with employee surveys. I slandered them to no end before we improved them, but after the way we do them now, I can’t help myself — I love employee surveys and I love talking about them!
Well, that’s not quite true. I hate employee surveys but I love what we can do with them. Before, they would collect data, analyze data, diagnose issues, prescribe solutions, generate reports, develop action plans, and… nothing ever happens. Well, almost nothing. What does happen is that after everyone takes the time to tell you what they think, a bunch of survey reports get generated that end up sitting on shelves for months. Oh wait… did I mention that the reports did not even get generated for several months or more?
Think about that for a moment. We will know who the next president is before we get home from work on election day but for some reason, the results of the employee survey will take at least four months to compile!
And if that is not tragic enough consider this: We do employee surveys because we care what our employees think. In other words, we care about our employees! Okay, so now let me ask and answer something: What is the best way to communicate to someone that you do NOT care about them? Answer: Make them wait for no reason. For goodness sakes, they have entire rooms at the doctor’s office with a sign… “waiting room” as if all we have to do is sit around and wait so other people can make better use of their time at the expense of ours!
Like the doctor’s office, employee surveys exist because we care about the people participating. So now, the sixty four million dollar question… (It’s a sixty four million dollar question because that is a fraction of what organizations spend each year doing employee surveys!) Here’s the question: If we do employee surveys because we care about employees, and the number one way to tell someone you DON’T care about them is to make them wait, then how in the world can you keep doing an employee survey in your organization and make your employees wait to hear the results?
I said that I have a love-hate relationship with employee surveys, well now you know why. I love the fact that I can be heard in my organization and that my employer’s management team wants to know what I think, but I HATE waiting.
So, I co-founded a company to do something about it. Now you can do an employee survey and every manager can Ask, Listen, Respond, Involve and Solve the issues important to their employees! Every manager can have their survey results the minute the survey is closed. And not just results, but a complete manager toolkit with a narrative analysis written in plain English (or any language you desire!).
The information is specific to each manager’s area of responsibility and is unique to that manager. It includes a set of Presentation Slides so that the manager can present the results to the team… and if that isn’t enough, there is a comprehensive Leader’s Guide that will walk anyone through the presentation and make them look like a rock star! Or at least an expert on the opinions of their team… all within minutes of the survey!
How can we do this? Like any great service, with sound methods, better processes and an unbelievable technology.
Now here’s the good part. You don’t have to take my word for it. You can talk to our delightfully satisfied customers (That is their term not mine) Proctor & Gamble, PETCO, Hitachi, ACS-Inc., International Paper, and more… Government, Healthcare, Manufacturing, Services… Even some of the “survey consulting” companies that also do employee surveys have used us! (But that is a secret).
If you want in on the secret, give us a call. You can learn all about it in less time than it takes to decide what you want for dinner!