What is Employee Engagement?
The engaged employee's behavior and performance demonstrate a willingness to invest discretionary effort and emotional equity beyond nominal expectation. In other words, an engaged employee is one who "lives" rather than merely "does" the job.
Tapping the tremendous power of expectation...
Employee engagement is a critical contributor to organizational success. Recognizing the importance of engagement, many organizations utilize an employee survey for measuring it. But are they getting more from their effort than numbers and graphs? Why merely gauge engagement, when you can change it?
The Observer-Expectancy Effect poses a significant challenge to any research study. Simply stated, "noticing" leads to "improving." While that may be a puzzle in research, it's a "wonderful problem" in the real world.
Instead of trying to minimize this effect, we purposefully emphasize this effect as it relates to employee engagement! In this case, the employee engagement survey becomes engaging.
Good employees want to be heard. Good managers want to listen. A "corporate conversation" is more than an exchange of words, it is a catalyst for value and validation. It reinforces all the right reasons for employees to engage. And when just "doing" becomes joyful "living," wonderful things happen!